Dealing with an Upset Client | Business English Essentials

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About Course

Learn natural workplace English to handle client complaints, take responsibility for mistakes, and offer professional solutions.

What Will You Learn?

  • Respond calmly to client complaints.
  • Take responsibility for mistakes.
  • Apologize professionally.
  • Offer practical solutions.
  • Keep coworkers informed.

Course Content

Audio Lesson: Dealing with an Upset Client
Listen to the dialogue, learn key expressions, and practice handling client complaints professionally.

  • Dealing with an Upset Client | Learning Guide
    00:00
  • Dealing with an Upset Client | Practice Quiz

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